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Sometimes, you may be asked for information directly under the law – for example, if a court has ordered you to disclose the information

In most cases, you will need to make sure you have consent from the service user before you disclose or share any identifiable information

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.