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Welsh Language Scheme annual monitoring report 2020

How we continue to implement steps to make sure we treat English and Welsh equally when communicating with the public in Wales

Using social media

Case study about using all forms of communication appropriately and responsibly, including social media and networking websites

Being open when things go wrong

Case study on being open and honest if something has gone wrong in any care, treatment or other services they have provided

Regulating in the next phase – COVID-19

The pandemic required us to quickly adapt how we operated as a regulator. We intend to build on this agility to ensure we deliver effective public protection through lean and intelligent regulation.

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