Our Online Applications form and registrant ‘My account’ will not be available on 20 November 2025 temporarily due to essential maintenance. We apologise for any inconvenience.

If you have raised a concern

What happens when you receive my concern

We will review your concern to decide whether it is about an issue that is within our remit to investigate

What happens if my concern meets the threshold criteria for fitness to practise investigations

We will draft allegations based on the relevant information we have gathered

What to expect from us

We investigate all cases objectively and independently

What happens if my concern goes to a hearing

Cases are heard by a panel acting on behalf of one of three committees

Useful links

There are a number of other organisations who may be able to advise you about your concern.

Citizens Advice Bureau

England

Healthwatch

NHS Complaints Advocacy

Health Service Ombudsman

Scotland

Patient Advice and Support Services

NHS Inform

Scottish Public Services Ombudsman

Wales

NHS Wales

Community Health Councils

Public Services Ombudsman

Northern Ireland

Patient and Client Council

Northern Ireland Ombudsman

Organisations who provide support

Action Against Medical Accidents (AvMA)
A charity for patient safety and justice which provides free and confidential advice following a medical accident. They cover both NHS and private healthcare complaint procedures and can advise on referrals to regulatory bodies or legal action.

Age UK
A charity dedicated to helping everyone make the most out of later life. They provide advice and support to over 60’s.

Patients Association
A voluntary organisation and charity which provides signposting and information for patients (both NHS and private) and supports them navigate the healthcare service.

Samaritans
A charity which provides emotional support to anyone in distress.

Victim Support
A charity for victims and witnesses of crime in England and Wales which provides emotional and practical support.

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